How Can We Help Today?
Whether you need guidance choosing the right homecare bed, wheelchair, or mobility solution, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status directly through the carrier's website.
What is your return policy?
If your homecare bed, lift, wheelchair, or other product does not meet your expectations, please contact us within 30 days of delivery. We will walk you through the return or exchange process step by step.
Can I exchange my product for a different model?
Yes, we are happy to help arrange an exchange for a different model or size. Simply reach out to our team and we will guide you through the available options for your specific product category.
How do I choose the right mobility scooter or wheelchair?
Selecting the right mobility solution depends on factors like intended use, weight capacity, and indoor versus outdoor needs. Our team can help you compare electric wheelchairs and mobility scooters to find the best fit for your lifestyle.
Do your massage chairs and infrared saunas require special setup?
Most massage chairs arrive ready to use with minimal assembly. Infrared saunas may require a dedicated space and a standard electrical outlet. Detailed setup guides are included with every purchase.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our support team replies to every inquiry within one business day so you are never left waiting.
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Your personal information and payment details are protected with industry-standard encryption at every step.
Thoughtful Guidance
Owned and operated by Fili Solutions LLC, we personally help you find the right homecare and wellness solution.
Free Continental Shipping
Most orders ship free within the Continental U.S. with 1 to 3 business day handling and careful packaging.
